Samsung Galaxy Ring problems and Here is how to Fix

Samsung Galaxy Ring is Samsung first wearable device designed to be worn on your finger. It’s small but feature-packed gadget that offers a lot of benefits. You can use it to track your health and fitness throughout day. It’s also useful for monitoring your sleep at night making it handy tool for improving your overall well-being.

However, like many new products Galaxy Ring might come with some problems. If you have any issues with it, don’t worry—this guide will help you troubleshoot and find solutions.

Important Note: Not every Galaxy Ring user will experience the problems listed here. Some people might not face any issues at all. This guide covers common problems that have been reported so far. Since device is new, we’ll keep updating this guide as new problems and solutions come up.

How to Fix Samsung Galaxy Ring problems

1: Galaxy Ring Not Connecting

Samsung Galaxy Ring relies on a strong connection to Galaxy Wearable app because it doesn’t have its own screen to show information. If you’re having trouble connecting the ring to your smartphone or keeping a stable connection, it’s usually due to issues with Bluetooth or the app.

Here’s how to fix Galaxy Ring Not Connecting:

Check Bluetooth Connection:

• First, make sure your Galaxy Ring is placed on its charger.
• Press and hold charger’s multipurpose button for three seconds. This action helps establish Bluetooth connection.
• Keep your phone close to charger and ring with no obstacles in between. Bluetooth range is just under 100 feet.

If the Ring Still Doesn’t Connect:

• Let the ring charge for ten minutes then try connecting again by pressing and holding multipurpose button on charger for seven seconds.
• Restart ring and attempt connection process once more.

Update Software:

• Check if your Galaxy Wearable app has latest update. You should also check if Galaxy Ring needs software update.
• Restart your phone and try pairing devices again by using charger’s multipurpose button.

By following these steps, you should be able to resolve most connection issues with your Galaxy Ring.

2: Galaxy Ring Not Charging

Charging issues are common with wearable devices, but they are often easy to fix. If your Samsung Galaxy Ring isn’t charging, it could be due to problems with the ring itself, the portable charging case, or the power source.

Here’s how to fix Galaxy Ring Not Charging Issue:

Check Charging Case:

• Charging case that comes with Galaxy Ring has its own built-in battery. If case is out of power, it won’t charge ring.
• Connect case to power outlet using USB-C cable that came with it. Make sure the outlet is working.
• You can also use wireless charger to charge case with ring inside. Samsung suggests using their own branded wireless chargers for best results.
• Another option is to use Wireless PowerShare technology. Place charging case with ring inside on back of compatible Galaxy phone or tablet to charge.

Align Ring Properly:

Make sure ring is properly aligned on charger. Look for orange dash on charging post and match it with embossed dash on ring. This helps ensure sensors connect correctly.

Clean Charging Components:

Dust and debris can interfere with charging. Use dry cloth to gently clean both ring and charger to ensure they make good contact.

Battery Life and Usage:

• Galaxy Ring should last between four and seven days on full charge depending on how you use it. If it’s running out of battery faster you might have hardware problem. In this case contact Samsung Support for help.
• If ring is completely dead charge it for at least ten minutes before trying to use it again.

By following these steps, you should be able to resolve most charging issues with your Galaxy Ring.

3: Galaxy Ring Not Tracking Sleep

One of the best features of Galaxy Ring is its small and comfortable design which makes it ideal for tracking sleep without being bulky or distracting. Ring monitors your sleep by measuring your heart rate, blood oxygen levels and skin temperature throughout night. However, some users might have trouble starting sleep tracking or finding their sleep data.

Here’s how to resolve sleep tracking issues:

Ensure Automatic Sleep Tracking:

• Sleep tracking should start automatically once your Galaxy Ring is set up. Before you go to bed, make sure ring is connected to Galaxy Wearable app on your smartphone and has enough battery to last night.
• Wear ring with sensors facing palm side of your hand for accurate tracking.

Check Your Sleep Data:

• In morning, open Galaxy Wearable app on your phone.
• Tap on “Sleep” to view your sleep data, including your sleep score, sleep duration, sleep stages and summary of your sleep patterns.

If Sleep Data is Missing or Inaccurate:

• Ensure ring fits well on your finger. It should be snug but not too tight and embossed line should be positioned on palm side of your hand.
• If the fit is correct but you still have issues, try restarting Galaxy Wearable app or unpairing and repairing ring.

Access Advanced Sleep Measurements:

• Open Galaxy Wearable app and tap on “Sleep.”
• Tap three vertical dots in upper right-hand corner and select “Advanced measurement.”
• Turn on any additional features you want like blood oxygen monitoring, snore detection or skin temperature tracking.

Manually Add Sleep Records:

• If you forgot to wear ring or it didn’t track your sleep you can manually add sleep records.
• In Galaxy Wearable app, tap on “Sleep” and scroll down to “Add sleep record.”
• You can add total sleep duration which can help you track long-term sleep patterns even if device didn’t capture data automatically.

By following these steps, you should be able to fix most issues related to sleep tracking with your Galaxy Ring.

4: Galaxy Ring Not Reading or Recording Heart Rate

Galaxy Ring is designed to automatically monitor your heart rate using built-in sensor. This is one of most important features of device as it helps track your overall health and supports many other tools in Galaxy Wearable app. However, some users may notice that their heart rate isn’t being recorded or that the data is missing at certain times during the day.

Here’s how to fix heart rate tracking issues:

Ensure Proper Fit:

• A snug fit is crucial for accurate heart rate readings. Use Galaxy Ring sizing kit to ensure you have right size.
• If ring feels too tight or too loose, try wearing it on different finger. Sensors should be positioned against inside of your finger with embossed indicator line facing palm side of your hand.

Check Your Heart Rate Data:

• Open Galaxy Wearable app on your paired smartphone.
• Tap on “Heart rate” to view your data. You can also take real-time heart rate measurement by tapping “Measure” in app.

Troubleshoot Missing or Inconsistent Data:

• Make sure your Galaxy Ring has enough battery life and is properly paired with Galaxy Wearable app.
• If you still don’t see heart rate data or if data seems inconsistent then try restarting Galaxy Wearable app.
• If necessary unpair ring from your phone and then repair it to see if this resolves issue.

By following these steps, you should be able to fix most problems related to heart rate tracking with your Galaxy Ring.

5: Galaxy Ring Not Auto-Detecting Workouts

Galaxy Ring is designed to automatically detect certain types of physical activities, even though it doesn’t have a built-in workout app or the ability to manually start a workout on the ring itself. Currently, it supports automatic detection for activities like walking and running, recording details such as workout duration and calories burned. However, some users may notice that their workouts aren’t being tracked.

Here’s how to fix workout detection issues:

Enable Automatic Workout Detection:

• Open Galaxy Wearable app on your smartphone.
• Tap on “Health settings,” then tap on “Activities to detect.”
• Make sure toggle for automatic workout detection is turned on and also toggle on specific workout types you want to track like walking or running.

Review Recorded Workouts:

• Open Samsung Health app to check your workout data.
• Go to “Home” tab and tap on “Workouts this week” to see workouts that have been recorded.

Troubleshoot Missing Workout Records:

• If you’ve enabled automatic detection and worn ring for about week or more but still don’t see any recorded workouts then try restarting Galaxy Wearable app and Samsung Health app.
• Make sure your ring fits well on your finger. Fit is important for accurate tracking and ring’s sensors should be positioned on palm side of your hand.

By following these steps, you should be able to resolve issues with workout detection on your Galaxy Ring.

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Conclusion

Samsung Galaxy Ring is smart and handy device for tracking your health and fitness. While it comes with useful features like heart rate monitoring, sleep tracking and automatic workout detection, you might face some common problems like connection issues, charging troubles or missing data. Luckily, most of these problems are easy to fix with few simple steps. By knowing how to handle these issues you can make most of your Galaxy Ring and keep enjoying its benefits for your health and fitness journey.